Introduction: Dietary services ensure that patients receive adequate nutrients, preventing the development or worsening of malnutrition. Good-quality meals provided by dietary services can improve patients’ overall hospital experience. Satisfying and nutritious food positively impacts mood and patient satisfaction, contributing to a more comfortable stay. So, the research aims to examine how satisfied patients are with the dietary department at a teaching tertiary hospital. Materials and methods: This study employs a cross-sectional analytical design, combining quantitative and qualitative data gathering methods. Purposive sampling is employed to select participants from among ward patients at the teaching tertiary hospital. The pretested structured questionnaire based on the acute care hospital foodservice patient satisfaction questionnaire (ACHFPSQ) was used to measure patients’ satisfaction with dietary services. Results: The majority of patients are satisfied with the dietary advice and quality of meals provided by the staff. They feel empowered to choose meals according to their preferences and appreciate timely and appealing service. However, a significant portion (46%) feel hungry between main meals, indicating a gap in addressing between meal nutritional needs. While most patients (over 90%) believe they receive sufficient portions, some (15%) feel quality is inconsistent, especially regarding rice, roti, vegetables, bread, and milk. Conclusion: The findings reflect a predominantly positive perception among patients, with a notable appreciation for the dietary staff's courteous behavior, timely meal delivery, and diverse meal options. Patients expressed contentment with the quantity of meals, yet some indicated occasional variations in food quality. Addressing these variations could further enhance patient satisfaction and reinforce consistent high standards.